These general conditions of sale and the special conditions described below govern the commercial relations between the Hôtel du Château in Caen and its customers.
They are part of the sales contract, and their full and unreserved acceptance is mandatory for the performance of the contract. The reservation request entails acceptance of these conditions of sale. The contract is concluded between the Client declared in the booking confirmation, and the hotelier. The retrocession of a stay to a third party is not possible and cancels the contract as of right, without any compensation being claimed from the hotelier.

1) General Terms and Conditions (GTC)

1.1 – Capacity

All clients acknowledge having the capacity to contract, that is to say being of legal majority and not being under curatorship or guardianship.
Minors must be accompanied by an adult member of their family.

The customer agrees to respect the internal regulations of the establishment displayed in each room, and detailed below.

 

1.2 – Price

Prices are in euros. VAT is always included. The prices indicated only include the services strictly mentioned in the reservation. Additional services provided by the hotelier during the stay and, where applicable, tourist tax will be added to the price mentioned in the booking.

The prices mentioned on the site are subject to change without notice and only the price indicated in the booking confirmation is contractual.

 

1.3 – Terms of payment

Payment for all services is made on the day of arrival, when the key is handed over, directly to the hotelier.

Any service ordered is due.

 

1.4 – Duration of the rental

The rental starts on the day of arrival at the time indicated in the confirmation, and ends on the day of departure at the time indicated in the confirmation, whatever the time of arrival. Any day started is due.

 

1.5 – Force majeure

Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the client or the hotelier from fulfilling all or part of the obligations provided for in the contract.

This is particularly the case in the event of a strike, insurrection, riot, prohibitions enacted by governmental or public authorities.

It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.

In particular, customers will bear only the additional costs that may be incurred to allow the continuation of the trip, following the occurrence of a case of force majeure.

 

1.6 – Complaints

The Hôtel du Château comes under the Tourism and Travel Mediation Service (MTV).
If you have contacted our team and failing a satisfactory response within sixty (60) days, you can contact the MTV Mediator whose contact details and referral procedures are available on his website: www.mtv.travel. Any complaint must be made within 30 days of the date of stay.

 

1.7 – Liability

The security of property and people within the hotel is his responsibility. However, the hotel cannot be held responsible in the event of damage or theft concerning vehicles parked outside the establishment.

 

1.8 – Computing and Freedoms

By validating the reservation form, the customer agrees to allow us to collect and use his personal data.
The information collected on this form is recorded in a computerized file, stored on the secure Reservit site, for the management of its reservation.
They are kept for the legal period and are intended for the Hôtel du Château.
In accordance with the law "Informatique et Libertés", the customer can exercise his right of access to data concerning him, and have them rectified or deleted, by sending a written request to the Hôtel du Château, 5 avenue du 6 juin, 14000 Caen.

 

1.9 – Applicable law                                                    

Any dispute, claim or dispute relating to the terms of booking a stay or a hotel room are subject to French law.

 

2) General conditions

2.1 – Booking conditions

For each reservation made on our site, personal data is protected by a secure connection and is not communicated to third parties.

The credit card references that we ask for are used to guarantee the reservation and the rental. Unless otherwise specified, no amount is charged in advance, payment is made on site, on arrival.

The payment of a deposit can also guarantee the reservation. In this case, the reservation becomes firm and final only upon receipt of the deposit by the hotelier, within the time limits. The payment of the balance of the stay will be made on site with the hotelier.

The reservation is firm and definitive only after reception of the confirmation sent to the customer by the Hotel du Château de Caen, subject to the verification, a posteriori, of the validity of the information of the bank card given as guarantee. Invalid card information results in the cancellation of the reservation.

www.hotel-chateau-caen.com websites within the limits of the availability of the rooms allocated to each operation. Offers cannot be combined with any other current promotional offer. All our prices are expressed in Euros. They are given for information only and are subject to change without notice. They do not include tourist tax.

The client is requested to inform the hotel of his expected arrival time. It must be within the time slot mentioned in the booking confirmation. In any case, it cannot be done after reception closing time.

 

2.2 – Modification of a reservation

Any request for modification of a reservation must be made no later than 24 hours before the stay. As this is a modification of the initial sales contract, the request is subject to the agreement of the hotel and, in any case, to the availability of rooms.

In the event of shortening of the stay at the initiative of the customer less than 24 hours before the scheduled arrival, the hotel reserves the right to claim payment of the entire stay initially agreed.

The reservation modification is firm and final only after receipt of confirmation from the hotel.

Requests for changes may result, where applicable, in the loss of promotional benefits, or even the application of cancellation conditions.

In the event of force majeure or due to exceptional circumstances, the hotel reserves the right to accommodate customers in a nearby hotel of equivalent category, without any price change.

 

2.3 – Cancellation conditions

In case of guarantee by credit card, free cancellation until the deadline mentioned in the description of the reservation. After this period, or in the event of a no-show, the hotel charges the amount of the first night at the full rate from the credit card provided.

In case of deposit guarantee, regardless of the cancellation period, the deposit is not refundable.

The date of receipt of the cancellation request (online or by email, post, telephone) will be the date retained for the cancellation.

The cancellation of a requested reservation will only be effective after confirmation from the hotel.

In the event of a no-show for a stay of at least 2 nights, the hotelier is not required to keep the room for the remaining duration of the stay.

 

3) Special conditions applicable to non-refundable promotional offers

3.1 – Booking conditions

For each reservation made on our site, personal data is protected by a secure connection and is not communicated to third parties.

The credit card references that we ask for serve as a guarantee and will be used to pay for the stay.
The total amount of the stay (including the tourist tax) will be charged by the establishment upon reservation. Invalid card information results in the cancellation of the reservation.

www.hotel-chateau-caen.com websites within the limits of the availability of the allocated rooms. Offer cannot be combined with any other current promotional offer. All our prices are expressed in Euros. They are given for information only and are subject to change without notice. They do not include tourist tax.

The client is requested to inform the hotel of his expected arrival time. It must be within the time slot mentioned in the booking confirmation. In any case, it cannot be done after reception closing time.

 

3.2 – Modification of a reservation

The dates of stay, the duration of the stay, as well as the characteristics of the stay (type of room, number of people, number of rooms reserved, taking breakfast, etc.) cannot be modified once the reservation has been made.

In the event of modification, the total amount of the stay remains acquired by the hotelier without the customer being able to claim any reimbursement.

In the event of force majeure or due to exceptional circumstances, the hotel reserves the right to accommodate customers in a nearby hotel of equivalent category, without any price change.

 

3.3 – Cancellation conditions

In case of cancellation, modification or no-show, the amount charged will not be refunded.

In the event of a no-show for a stay of at least 2 nights, the hotelier is not required to keep the room for the remaining duration of the stay.

 

 

HOTEL RULES

  • The rental price is payable on arrival, upon delivery of the key.
  • Any service ordered is due
  • The rental starts on the day of arrival at the time indicated in the confirmation, and ends on the day of departure at the time indicated in the confirmation, whatever the time of arrival. Any day started is due.
  • Cleaning is provided until 2:00 p.m. The reception closes at the time indicated in the confirmation.
  • From 10:00 p.m., you are asked to speak in a low voice and adjust the sound of your television or radio. Any tenant causing a disturbance may be dismissed immediately.
  • Visits by people from outside the establishment are not authorized in the rooms without the authorization of the head of the establishment.
  • When leaving your room, you must lock your door. Don't leave the key on the door. On the day of your departure, please return the key to reception.
  • Items left or abandoned may be sold within one year.
  • For any degradation, loss or theft, you will be invoiced for repair or replacement at the value of new (with a minimum flat rate), as well as the resulting operating loss. You don't have to attach anything to the walls.
  • The use of an iron, a heater, candles, incense, or a stove (gas, oil or electric) is not allowed in the room.
  • For hygienic reasons, please do not eat in the rooms. For this, at certain times, a room can be made available to you.
  • Hanging clothes is not allowed in the bedroom or at the window.
  • The entire establishment is non-smoking. If you detect a smell of tobacco after your stay, you will be charged a lump sum for participation in the cost of deodorizing the room.
  • Animals are not allowed in the rooms.